Privacy Policy

Effective Date: 17/06/2024

1. Introduction

Welcome to Stoupa Apartments (https://stoupa-apartments.com/). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other relevant European Union (EU) laws.

2. Information We Collect

We collect and process the following types of personal data:

Personal Identification Information: Name, email address, phone number, and postal address.
Booking Information: Details of your reservations, including dates, room types, and special requests.
Payment Information: Credit card details and billing information.
Technical Data: IP address, browser type, operating system, and other technical data collected through cookies and similar technologies.
Communication Data: Any communication or inquiries you send to us via email, contact forms, or other methods.

3. How We Use Your Information

We use your personal data for the following purposes:

To Process Bookings: Managing and confirming your reservations.
To Communicate with You: Responding to your inquiries and sending booking confirmations and updates.
To Improve Our Services: Analyzing data to enhance our website and services.
To Comply with Legal Obligations: Fulfilling legal and regulatory requirements.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Performance of a Contract: Processing necessary for the performance of your booking contract.
Consent: Processing based on your consent, where applicable (e.g., for marketing communications).
Legitimate Interests: Processing for our legitimate business interests, such as improving our services.
Legal Obligations: Processing necessary to comply with legal and regulatory obligations.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

Right to Access: Request access to your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data, subject to certain conditions.
Right to Restriction: Request restriction of processing your personal data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to the processing of your personal data for certain purposes.
Right to Withdraw Consent: Withdraw your consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [Your Contact Email].

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Third-Party Services

We may share your personal data with third-party service providers who assist us in providing our services (e.g., payment processors, booking platforms). These third parties are contractually obligated to protect your data and only process it on our behalf.

10. International Data Transfers

If we transfer your personal data outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@stoupa-accommodation.com